Return and Refund Policy
- All sales are final.
- There will be no refunds under any circumstance due to the nature of our product offerings.
- Taylor or Taylored Natural Haircare is not responsible for packages after being delivered. Please refer to the provided tracking information and reach out to USPS if you have any issues or questions with your package.
- You must take the hair quiz to properly place an order. If we do not receive your quiz results you will not receive a product.
- Taylored Natural Haircare will not honor any exchange or refund for products sold on any 3rd party site.
- Processing time is 2 to 5 business days.
- We ARE NOT responsible for lost or stolen packages.
We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time Taylored Natural Haircare decides to make use of any personally identifiable information on file in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.
This Policy applies to Taylored Natural Haircare, and it governs any and all data collection and usage by us. Through the use of taylorednaturalhaircare.com you are consenting to the data collection procedures expressed in this Policy.
It is always up to you whether to disclose personally identifiable information to us. This website collects various types of information, such as:
- Voluntarily provided information which may include your name, address, email address, phone number, and billing and/or credit card information, which may be used when you purchase products and/or services and to deliver the services you have requested.
- Information automatically collected when visiting our website, may include cookies, third party tracking technologies and server logs.
Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of surveys, completed forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided for on this Policy.
We collect your data to better understand your needs and provide you with our services you have requested, to fulfill our legitimate interest in improving our services and products, to send you promotional emails containing information we think you may like when we have your consent to do so and to customize our website according to your online behavior and personal preferences.
The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant, the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made, any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you. The existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.
Taylored Natural Haircare does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties. However, Taylored Natural Haircare may be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.
Taylored Natural Haircare uses various third-party social media features including but not limited to Instagram, Facebook and other interactive programs. These may collect your IP address and require cookies to work properly. These services are governed by the privacy policies of the providers and are not within Taylored Natural Haircare's control.